To all our Patients at Alwoodley Medical centre.
We are aware that it can be hard at times to get through on the phone and our GP appointment availability means that seeing the right person at a time that is good for you can be a challenge. As a team we have been keen to address this issue.
From 10th June 2024, all requests to see, or speak to a GP and, or requests for administrative tasks (for example sick note, letters, or prescription requests) are to be made by completing an online triage form via our website through PATCHS.
Rest assured, anyone who does not have access to the internet or has difficulty completing a form online will be still able to contact our reception team who can complete the form on their behalf. A family member or friend can also complete the form for you if needed.
From 10th June 2024, this will be the way for you to get in touch with the Practice to speak to or see a GP.
All requests will be triaged by our On-call GP team and admin Team. We will review each request in turn and will be in contact via text message or phone call.
Once your online request has been triaged by a GP, you will be offered the most appropriate next step based on your expressed symptoms and history.
For a routine appointment, you will receive a text message with a simple weblink that will allow you to book an appointment on a day and time that suits you. With just a few taps, your appointment will be booked.
If your issue is urgent, you will be booked in on the same day to see or speak with a doctor.
The online form is very simple to fill out so please do give it a go. Although the character count is limited on the form, please try to give as much specific and concise information as possible. The better the information you provide, the more able we are to help you appropriately, please also attach images if appropriate.
We know for many of you this will be a big change, it will be a big change for us all at the surgery too as we get into the swing of using a new system. However, we have every faith this new service will stop that 8 o’clock difficulties to get through to us and will help us achieve our aim of ensuring that you get to see the right clinician, at the right place, at the right time, first time.
Thank you in advance.
From all the Partners & the team.
apppointments_AMC_-_Leaflet.pdf
How_to_register_for_patchs-_Booklet.docx