Contact your GP 

All requests to see, or speak to a GP and, or requests for administrative tasks (for example sick note, letters) are to be made by completing an online triage form via our website through PATCHS.

Rest assured, anyone who does not have access to the internet or has difficulty completing a form online will be still able to contact our reception team who can complete the form on their behalf. A family member or friend can also complete the form for you if needed.

All requests will be triaged by our On-call GP team. We will review each request in turn and will be in contact via text message or phone call.

Once your online request has been triaged by a GP, you will be offered the most appropriate next step based on your expressed symptoms and history.

For a routine appointment, you will receive a text message with a simple weblink that will allow you to book an appointment on a day and time that suits you. With just a few taps, your appointment will be booked.

If your issue is urgent, you will be booked in on the same day to see or speak with a doctor.

PATCHS system will not be open not use outside of the surgeries working hours. All Prescription requests can still be made through the NHS App.

To register for PATCHS here . 

If you cannot use the NHS App or PATCHS, please call the reception, who will be happy to help you on 0113 393 0119

NHS APP

Smear test and NHS Health checks can be booked and cancelled through online through the NHS App online appointments.

The practice is open from: 08:00am to 20:00pm Monday to Tuesday

                                          08:00am to 18:00pm Wednesday to Friday.

Why does a receptionist ask what’s wrong with me?

Receptionists are trained 'care navigators' and are trained to ask certain questions so you will receive:

• The most appropriate medical care
• from the most appropriate health professional
• at the most appropriate time

Receptionists are asked to collect information from patients:

• to help doctors prioritise house visits and phone calls
• to ensure that all patients receive the appropriate level of care
• to direct patients to see the nurse or other health professional rather than a doctor where appropriate

Receptionists are bound by confidentiality rules:

• any information given by you is treated as strictly confidential
• the practice would take any breach of confidentiality very seriously and deal with accordingly
• you can ask to speak to a receptionist in private away from reception
• however, if you feel an issue is very private and do not wish to say what this is then this will be respected

Cancelation:

Please cancel the appointment as soon as you determine you do not need any more so somebody else can use it.

You can cancel your appointment on the NHS App or by calling the surgery on 0113 393 0119.