How to get Proxy Access

What is proxy access?

Proxy access was developed to allow someone other than the patient to access and manage parts of their GP online services account.

You can now apply for proxy access for children, relatives and dependants that you care for using NHS App.

This enables a parent, family member or carer to act on behalf of the patient with their access tailored accordingly.

The proxy feature has gone through rigorous analysis to ensure there are no data privacy risks.

This provides access to the person's online account for:

• book and view appointments
• order medication
• access to medical records

Proxy access on behalf of children

People with parental responsibility for children have rights to access their children’s records. Not all parents have parental responsibility.

Proxy access for a parent and or guardian to access a child’s GP online record is a practice-level decision.

Parental responsibility proxy access will finish when a child reaches aged 11 – after this age and up to aged 13, parental access is determined on yearly.

At the age of 13 patients can attend the surgery without an accompanying adult/parent(s) if they so wish and therefore all parental access is removed. 

Please come into surgery to request the Proxy access forms. 

Click here for the RCGP guidance on Proxy Access

NHS App: Using linked profiles to access services for someone else